Holding Face – Terms of Service

Last updated: January 13, 2026

These Terms of Service (the “Terms”) are a legal agreement between MRC Wellness LLC d/b/a Holding Face (“Holding Face,” “we,” “our,” or “us”) and any person or entity who accesses our websites, stores, or services (collectively, the “Services”) including:

• Customers who browse, create an account, make purchases, or subscribe to recurring deliveries.
• Licensed Professionals / Authorized Retailers – licensed estheticians or skincare professionals approved by Holding Face to sell or dispense Holding Face products, participate in educational events, and access professional resources under the Professional Agreement. References in these Terms to “Licensed Professionals” include Authorized Retailers unless otherwise stated.
• Collaborators / Brand Partners – individuals or entities who collaborate with Holding Face for promotional, creative, sales, or ambassador purposes under separate agreements.

By accessing or using the Services, creating an account, purchasing any product, enrolling in a subscription (monthly or annual), or clicking to accept these Terms, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). If you do not agree, do not use the Services.

Age & Eligibility. You must be at least 18 years old to create an account, make purchases, enroll in subscriptions, or register as a Professional or Collaborator. Individuals under the age of 18 may browse the Services, but may not create an account, submit payment information, or purchase products without the involvement and consent of a parent or legal guardian, who will be deemed the contracting party.

1) Key Definitions

Account – a registered user profile enabling purchases, subscriptions, or professional access.

Customer – an individual who purchases products for personal use.

Licensed Professional (also referred to as “Authorized Retailer”) means a duly licensed esthetician or other approved skincare professional authorized by Holding Face to promote, sell, dispense, or otherwise work with Holding Face products pursuant to a Professional Agreement and applicable guidelines.

Collaborator / Brand Partner – a non-licensed individual or entity that collaborates with Holding Face on marketing or promotional initiatives under a separate written agreement.

Products – devices, consumables (e.g., nano tips, serums, masks), demo systems (which may remain the property of Holding Face unless otherwise stated), and related items made available by Holding Face.

Subscriptions – monthly or annual recurring fulfillment plans as detailed in Section 7.

2) Scope of Services & License

2.1 Services.

Our Services include the websites at holdingface.com and related domains, ecommerce storefronts, product sales, subscriptions, professional portals, digital content (education, guides), messaging, and customer support.

2.2 Limited license.

Subject to your compliance with these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable license to access and use the Services for lawful purposes. We (and our licensors) retain all right, title, and interest in the Services and all associated IP.

2.3 Availability.

We strive for continuous availability but may suspend, modify, or discontinue any part of the Services (including for maintenance, security, or legal reasons) without liability.

3) Accounts, Eligibility & Professional Verification

3.1 Account security.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use.

3.2 Accurate information.

You agree to provide and maintain accurate, current information (including shipping, billing, and professional licensure where applicable).

3.3 Professional onboarding.

Approval as a Professional requires (i) valid, current licensure in your jurisdiction, (ii) completion of Holding Face training and brand standards, and (iii) acceptance of the Professional Agreement, Marketing Guidelines, and any program appendices or updates. We may verify credentials and may approve, condition, suspend, or deny access at our discretion.

4) Acceptable Use & Community Standards

You agree not to: (a) use the Services for unlawful purposes; (b) interfere with security or integrity; (c) reverse engineer or create derivative works; (d) scrape or harvest data; (e) misrepresent your identity or licensure; (f) upload harmful code; (g) post infringing, defamatory, or obscene content; or (h) engage in harassment, spam, or deceptive marketing. We may remove content or suspend/terminate access for violations.

5) Content, Reviews & Feedback

5.1 Your content.

You may submit text, images, reviews, or other materials (“User Content”). You represent you have all rights necessary to submit User Content and grant Holding Face a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, reproduce, modify, display, and distribute such User Content for operating and improving the Services, marketing, and legal compliance. User Content includes content you submit directly to Holding Face or publicly post on third-party platforms (including social media) and tag, mention, or otherwise identify Holding Face, provided such use is consistent with the original context of the post. Holding Face will use commercially reasonable efforts to credit the original creator when reposting User Content, where practicable.

5.2 Prohibited content.

Do not submit medical claims, before/after photos that are misleading, or content that violates rights or law. We may moderate or remove content at our discretion.

5.3 Feedback.

If you provide ideas or suggestions, you grant Holding Face the right to use them without restriction or compensation.

6) Purchasing Terms (One-Time Orders)

6.1 Order acceptance.

Your order is an offer; we may accept, limit, or decline any order. We may require additional verification prior to acceptance. An order is deemed accepted when we dispatch the Products.

6.2 Pricing & taxes.

Prices are shown in USD and are subject to change without notice. Applicable taxes, duties, and shipping/handling are additional and will be shown at checkout.

6.3 Title & risk of loss.

Title and risk of loss transfer to you upon our delivery of Products to the carrier. We are not responsible for delays or loss once the carrier has possession. If the carrier marks a package as delivered but you cannot locate it, we are not obligated to provide a replacement or refund.

6.4 Shipping windows.

Unless otherwise stated, non-subscription orders typically ship within standard processing windows. Subscription shipping timelines are addressed in Section 7.

6.5 No resale.

Products (including items received via subscription) are for personal use only and may not be resold or redistributed without written authorization.

7) Subscriptions & Billing (Monthly and Annual)

7.1 Overview.

We offer subscription programs that include recurring shipments of selected Holding Face products or bundles. Each subscription plan includes the specific items, frequency, and pricing shown on the product page or at checkout at the time of enrollment. Subscription options, inclusions, and prices may change.

7.2 Billing.

By enrolling, you authorize Holding Face to automatically charge your chosen payment method on the 20th of each month (for monthly subscriptions) or at the time of purchase (for annual subscriptions) for the applicable fees. Subscription charges are processed automatically until cancelled or paused as described below. Subscription fees are non-refundable and non-prorated except as expressly stated in these Terms or required by law.

7.3 Shipping.

Subscription shipments generally process within standard fulfillment windows following each billing date. Estimated shipping times are displayed during checkout or in your account. Title and risk of loss transfer to you upon delivery to the carrier.

7.4 Address management.

You are responsible for maintaining accurate shipping information prior to each billing/shipping cycle. Shipments sent to an outdated or incorrect address on file are not eligible for reshipment or refund.

7.5 Cancellations and pauses.

To avoid being charged for the next billing cycle, you must pause or cancel your subscription by the 10th of the month. Paused subscriptions may automatically cancel after a maximum pause period of three (3) consecutive months, unless otherwise specified at the time of pause or required by law.

7.6 Changes to subscription terms.

We may update pricing, frequency, or available products at any time. You will receive notice of any material change at least 30 days before it takes effect. Continued participation after that notice period constitutes acceptance of the revised terms.

7.7 Personal use only.

Subscription products are intended solely for personal use and may not be resold, redistributed, or used for commercial purposes without express written authorization.

7.8 Annual subscriptions.

Annual subscriptions are billed in full at the time of purchase and fulfilled in monthly shipments over a twelve (12) month period. If an annual subscription is cancelled before the end of its term, Holding Face will cancel future shipments and will issue a refund for the unused portion of the subscription, less the applicable administrative fee, as set forth in Holding Face’s Return & Replacement Policy. Annual subscription fees are otherwise non-refundable, except as required by law.

8) Returns, Replacements & Defects

All sales of products and subscriptions are subject to Holding Face’s Return & Replacement Policy, as in effect at the time of purchase. By purchasing from Holding Face, you acknowledge that eligibility for any return, replacement, refund, or credit is governed solely by the Return & Replacement Policy.

Holding Face will process all return, replacement, and refund requests in accordance with the Return & Replacement Policy and applicable law.

Orders may be accepted, limited, or declined at any time prior to shipment. An order is deemed accepted upon delivery of the product to the carrier. Title to and risk of loss for products pass to you upon delivery to the carrier.

Except as expressly stated in the Return & Replacement Policy or required by law, all sales are final.

Limited Product Warranty
Holding Face warrants that its non-consumable products (including devices) will be free from defects in materials and workmanship under normal, intended use for a period of thirty (30) days from the date of delivery. This limited warranty applies only to the original purchaser and is non-transferable.

If a covered product is determined by Holding Face, in its reasonable discretion, to be defective within the warranty period, Holding Face will, as its sole obligation and the customer’s exclusive remedy, repair or replace the product at no additional cost. Replacement products may be new or refurbished.

This warranty does not apply to consumable items (including serums, nano tips, masks, or similar products), damage resulting from misuse, abuse, improper storage, or failure to follow instructions, normal wear and tear, unauthorized modifications or repairs, or cosmetic issues that do not affect functionality.

To request warranty service, the customer must contact Holding Face at admin@holdingface.com within the warranty period and may be required to provide proof of purchase and return the product for inspection.

Except for the limited warranty stated above, all products are provided “as is” and without any other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

9) Professional Program (Summary)

Holding Face offers a professional program for eligible licensed estheticians and other approved skincare professionals (“Licensed Professionals”). Participation in the Professional Program is subject to a separate Professional Agreement, Marketing Guidelines, and any related program terms, policies, or appendices (collectively, the “Professional Terms”).

Licensed Professionals must maintain all required licenses, remain in good standing, and comply with all applicable laws, Holding Face training requirements, brand standards, and marketing guidelines.

All matters relating to professional pricing, commissions, incentives, equipment, demonstration systems, fulfillment models, payment structures, and program-specific obligations are governed exclusively by the Professional Terms.

Holding Face may approve, condition, suspend, or terminate Professional access at its discretion for violation of the Professional Terms, loss of eligibility, or conduct reasonably deemed harmful to clients, consumers, or the Holding Face brand.

Nothing in these Terms creates an employment, partnership, agency, franchise, or fiduciary relationship between Holding Face and any Licensed Professional.

10) Collaborator / Brand Partner Relationships

10.1 Purpose.

Holding Face may engage collaborators or brand partners under separate written agreements. Any rights, obligations, compensation, or authority of collaborators are governed exclusively by those agreements.

10.2 Content & compliance.

Collaborators must comply with FTC endorsement rules and Holding Face’s branding and content guidelines. Any misrepresentation of professional status or unapproved medical claims may result in termination of the collaboration.

11) Health, Safety & Non-Medical Disclaimer

11.1 No medical advice.

Information provided by Holding Face (including during training, community events, or customer support) is for informational purposes only. Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your own physician or qualified healthcare provider for medical advice.

11.2 Use as directed.

Follow all labels, user guides, and safety protocols. Discontinue use and seek medical advice if irritation or adverse reaction occurs. Users are solely responsible for their skincare decisions and for determining the suitability of Products for their individual needs.

12) Payments & Billing Authorization

12.1 Payment methods.

By submitting a payment method, you authorize us (and our payment processors) to charge all amounts due under these Terms, including subscription charges, shipping, taxes, and any applicable fees.

12.2 Failed payments.

If a charge fails, we may retry, suspend shipments/services, or cancel orders/subscriptions until payment is updated. You remain responsible for all amounts due.

12.3 No refunds unless stated.

Except where expressly provided in these Terms or required by applicable law, all payments are non-refundable and non-transferable.

13) SMS/Email Communications & E-Sign Consent

13.1 Electronic communications.

You consent to receive electronic communications (emails, on-site notices, receipts, and disclosures). Such communications satisfy legal writing requirements.

13.2 SMS (text) messages.

With your prior express consent, we or our service providers may send you texts related to orders, subscriptions, reminders (e.g., “Community Facial” notifications), and marketing. Message/data rates may apply; frequency varies. Opt-out instructions will be provided in SMS messages as required by applicable law and carrier guidelines.

13.3 Electronic signatures.

You agree that clicks, taps, typed names, and other electronic actions constitute your signature and acceptance.

14) Intellectual Property; Trademarks

All content in the Services (text, graphics, logos, product images, videos, software) is owned by Holding Face or its licensors and protected by intellectual property laws. You may not copy, modify, distribute, publicly display, or create derivative works without express written permission. Holding Face, Nano Notox, and related marks are trademarks or registered marks of Holding Face or its affiliates.

15) Third-Party Links, Tools & Services

The Services may reference, integrate, or link to third-party websites, tools, or services. Those are governed by their own terms and privacy policies. We are not responsible for third-party content, availability, or practices.

16) Disclaimers & Limitation of Liability

16.1 “As-is.”

The Services and Products are provided “as is” and “as available” to the fullest extent permitted by law without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and course-of-performance.

16.2 No guarantee.

We do not warrant uninterrupted or error-free operation, security, or that Products will meet your expectations or achieve specific results.

16.3 Limitation of liability.

To the maximum extent permitted by law, Holding Face will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, loss of data, or goodwill, arising out of or relating to your use of the Services or Products. In all cases, our total liability for any and all claims will not exceed the amounts you paid to Holding Face for the Product(s) or Service(s) giving rise to the claim during the twelve (12) months preceding the event. Some jurisdictions do not allow certain limitations—your rights may vary.

17) Indemnification

You agree to indemnify and hold harmless Holding Face, its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your misuse of the Services or Products, or, for Licensed Professionals, any recommendations, instructions, demonstrations, or use of Products involving third parties, violation of these Terms, violation of law, or infringement of third-party rights.

18) Suspension, Changes & Termination

We may suspend or terminate your access (including Professional access) for any violation of these Terms, suspected fraud, risk to consumers, or legal/compliance reasons, and may modify or discontinue any part of the Services at any time. You may close your account at any time; Sections intended to survive (e.g., IP, payments due, disclaimers, limitations, indemnities, dispute resolution) will do so.

19) Dispute Resolution; Arbitration; Class Action Waiver

19.1 Informal resolution.

Before filing a claim, you agree to contact us at admin@holdingface.com and attempt good-faith resolution within thirty (30) days.

19.2 Binding arbitration.

Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, for Licensed Professionals, applicable Commercial Rules). The arbitration will be conducted in Charlotte, North Carolina, and judgment on the award may be entered in any court of competent jurisdiction.

19.3 Class action waiver.

Arbitration will be conducted only on an individual basis. You and Holding Face waive any right to participate in any class, collective, or representative action.

19.4 Opt-out.

You may opt out of arbitration within thirty (30) days of first agreeing to these Terms by emailing admin@holdingface.com with the subject line “Arbitration Opt-Out,” your full name, and the email associated with your account. Opting out does not revoke any other provision of these Terms.

20) Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Subject to the arbitration agreement above, the exclusive venue for any permitted court action will be the state and federal courts located in Mecklenburg County, North Carolina.

21) International Use; Export

We make no representation that the Services are appropriate or available outside the United States. You are responsible for compliance with all applicable local laws. You agree not to export, re-export, or transfer any Holding Face Products or technology in violation of U.S. export laws or regulations. Accessing the Services from outside the U.S. is at your own risk.

22) Force Majeure

Holding Face will not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, labor disputes, natural disasters, embargoes, supply chain disruptions, power failures, or internet outages.

23) Miscellaneous

23.1 Entire Agreement.

These Terms, along with any referenced policies (including the Privacy Policy and Return & Replacement Policy) and executed agreements (such as the Professional Agreement), constitute the entire agreement between you and Holding Face regarding the Services and supersede any prior agreements or communications.

23.2 Severability.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

23.3 Waiver.

No waiver of any term or condition is a continuing waiver or a waiver of any other term. Failure to enforce a right or provision does not constitute a waiver.

23.4 Assignment.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

23.5 Notices.

All notices under these Terms shall be in writing and sent to admin@holdingface.com, unless otherwise specified. Legal notices may also be sent to MRC Wellness LLC d/b/a Holding Face, Attn: Legal Department, 8611 Concord Mills Blvd, STE 255, Concord, NC 28027.

23.6 Contact.

For questions about these Terms or the Services, contact admin@holdingface.com.

© 2026 MRC Wellness LLC d/b/a Holding Face. All Rights Reserved.